Location: Bellevue, WA
Summary:
This is a support role in IT and has experience specifically with Windows operating systems in the corporate environment.
Responsibilities:
· Serving as initial point of contact for internal applications, hardware, mobile and remote technology
· Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
· Following up on any outstanding issues with customers regarding status and closure of incidents/requests
· Provide VIP Support for Executives
· Manage user accounts updates, password resets
· Troubleshooting and resolve all hardware, software and network problems
· Escalate issues to third level support teams
· Document procedures, FAQs, and inventory of assets
· Must be willing to travel up to 10 % of time
Qualifications:
· Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active Directory
· Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
· Excellent problem-solving, communication and interpersonal skills
· Ability to prioritize and organize work to meet defined SLA's
· Be able to work as a team member
· Android mobile experience on corporate environment
· Mac experience on corporate environment is a plus
Requirements:
• Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
• Knowledge of Windows 7/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN
• Must be able to have a strong Korean & English speaking and writing skill
Send Resume To: jlmsystemsinc@gmail.com or hr@jlmsystemsinc.com