Desktop Support Technician in Bellevue

KnewsN 05/17/2018 12:06 Read : 279

Location: Bellevue, WA


This is a support role in IT and has experience specifically with Windows operating systems in the corporate environment.



·         Serving as initial point of contact for internal applications, hardware, mobile and remote technology

·         Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system

·         Following up on any outstanding issues with customers regarding status and closure of incidents/requests

·         Provide VIP Support for Executives

·         Manage user accounts updates, password resets

·         Troubleshooting and resolve all hardware, software and network problems

·         Escalate issues to third level support teams

·         Document procedures, FAQs, and inventory of assets

·         Must be willing to travel up to 10 % of time



·         Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active Directory

·         Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools

·         Excellent problem-solving, communication and interpersonal skills

·         Ability to prioritize and organize work to meet defined SLA's

·         Be able to work as a team member

·         Android mobile experience on corporate environment

·         Mac experience on corporate environment is a plus



• Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience

• Knowledge of Windows 7/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN

• Must be able to have a strong Korean & English speaking and writing skill


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